Download and Install the GlobalProtect App for Windows
Updated on
Dec 12, 2023
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Updated on
Dec 12, 2023
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GlobalProtect
Table of Contents
Before connecting to the GlobalProtect network,you must download and install the GlobalProtect app on your Windowsendpoint. To ensure that you get the right app for your organization’sGlobalProtect or Prisma Access deployment, you must download theapp directly from a GlobalProtect portal within your organization.For this reason, there is no direct GP app download link availableon the Palo Alto Networks site.
Before you can download andinstall the GP app, you must obtain the IP address or fully qualifieddomain name (FQDN) of the GlobalProtect portal from your GP administrator.In addition, your administrator should verify which username andpassword information you can use to connect to the portal and gateways.In most instances, the username and password is the same usernameand password that you use to connect to your corporate network.After you gather the required information, use the following stepsto download and install the app:
To run GlobalProtectapp 5.0 and later, Windows endpoints require Visual C++ Redistributables12.0.3 for Visual Studio 2013. If you have not already installedany redistributable packages on your endpoint, the GlobalProtectapp installs Visual C++ Redistributables 12.0.3 automatically. Ifyou have already installed Visual C++ Redistributables 12.0.2 oran earlier release, you must either uninstall the existing redistributablepackages from your endpoint or upgrade to Visual C++ Redistributables12.0.3 prior to installing the GlobalProtect app.
Log in to the GlobalProtect portal.
Launch a web browser and go to the followingURL:
https://<portal IP address or FQDN>
Example:
http://gp.acme.com
On the portal login page, enter your
Name
(username) andPassword
,and then clickLOG IN
. In most instances,you can use the same username and password that you use to connectto your corporate network.
Navigate to the app download page.
In most instances, the app download page appears immediatelyafter you log in to the portal. Use this page to download the latestapp software package.
If your system administratorhas enabled GlobalProtect Clientless VPN access, the applications pageopens after you log in to the portal (instead of the app downloadpage). Select
GlobalProtect Agent
to openthe download page.Download the app.
To begin the download, click the softwarelink that corresponds to the operating system running on your computer.If you are not sure whether the operating system is 32-bit or 64-bit,ask your system administrator before you proceed.
Open the software installation file.
When prompted,
Run
the software.When prompted again,
Run
theGlobalProtect Setup Wizard.
Complete the GlobalProtect app setup.
In the GlobalProtect Setup Wizard, click
Next
.Click
Next
to accept the defaultinstallation folder (C:\Program Files\Palo Alto Networks\GlobalProtect)and then clickNext
twice.Although you can
Browse
toselect a different location in which to install the GlobalProtectapp, the best practice is to install it in the default location.The default installation location is read-only for non-privilegedusers and therefore installing to this location protects againstmalicious access to the app.After installation is complete,
Close
thewizard.
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